FAQ

General
ROAME transforms essential self-care products into elevated solutions for those in motion — premium on-the-go essentials thoughtfully designed to complement your lifestyle.
You can reach the ROAME team by emailing support@roameclean.com.
Our products incorporate angel numbers as subtle reminders of guidance and support. This tradition began after Julianna repeatedly saw 11:11 following her father's passing—a small but profound comfort during a difficult time. We've infused this sense of gentle guidance into everything we create.
Product FAQ
- Spray enough product in your palm to thoroughly cover hands.
- Rub hands together until dry.
- Recommended for repeated use.
- Remove soap sheets with dry hands.
- Add water to soap sheet.
- Lather hands.
- Rinse and dry.
- Remove individual wipe from packaging and use as needed.
- Store at room temperature.
- Flush no more than 1 wipe at a time.
Yes! Our dermatologically-tested Flushable Wipes are pH balanced, hypoallergenic, and made with 99% purified water.
- Remove one sheet from the pouch.
- Unfold and detach the end tabs.
- Place on the toilet seat for use.
- Flush! Each sheet is biodegradable and dissolves in water.
ROAME Hydrating Hand Sanitizers contain Alcohol 70% v/v.
Absolutely not! Our products are all proudly cruelty-free.
Our Hydrating Hand Sanitizer is made in Canada with globally sourced materials.
Orders & Shipping
Use the tracking link included in your shipping confirmation email or log into your customer account to track your order.
If you encounter any issues with your order or have questions, please reach out to our team via email at support@roameclean.com.
Due to the nature of our products, we're currently unable to accept returns or exchanges at this time. We appreciate and value your support of the ROAME brand, and we're committed to your satisfaction. If you encounter any issues with your order or have questions, please reach out to our team via email at support@roameclean.com. We are here to provide assistance and ensure a positive experience with our products.
We do not offer subscriptions at this time — but be sure to subscribe to our newsletter for subscription updates!
At this time, we ship to the US. We hope to expand our international shipping to more countries in the future. Subscribe to the newsletter and follow us on social media for future shipping updates!
Please allow 3-5 business days for order processing. Once your order has shipped, you can expect to receive your order in 3-5 business days.
We currently offer free shipping within the US for all orders.